Frequently Asked Questions

Orders are packed and dispatched within 1–3 business days. During peak seasons (holidays and major promotions) dispatch can take up to 5 business days.

If your order contains several pieces they may be packed separately and shipped in more than one parcel, so they can arrive on different days.

Delivery time depends on your country: the United States 8–15 days, Canada 10–15 days, the United Kingdom 5–12 days, France and Germany 5–12 days, Australia and New Zealand 8–15 days, Japan 3–9 days, Hong Kong 3–7 days. The full country-by-country table is in our Shipping Policy.

These are estimates counted from the dispatch date, not guarantees — customs clearance can add time.

Yes, we ship internationally. Standard shipping is free on qualifying orders; where a fee applies it is a flat $10 for the United States and most international destinations, and $20 for remote regions. The exact cost for your address is always shown at checkout before you pay.

A tracking number is emailed to you as soon as your parcel is dispatched. Tracking can take 24–48 hours to show the first scan. You can also check it any time on our Track Your Order page.

Email us immediately at support@mesdey.com. We can change the address as long as the order has not been dispatched. Once it is on the way we are not able to redirect it.

Email us within 12 hours of placing the second order. If both orders are still unfulfilled we will combine them into one parcel and refund the extra shipping you paid.

Tracking sometimes stops updating while a parcel moves between carriers or waits in customs. If there has been no movement for more than 10 business days, contact us and we will open a claim with the carrier and send a replacement or refund once the claim is resolved.

Credit and debit cards (Visa, Mastercard, American Express, JCB), plus Google Pay, Apple Pay and Shop Pay at checkout. If you would prefer to pay by PayPal, email us and we will send you a PayPal request.

Yes. Checkout runs on Shopify with SSL encryption. We never see or store your full card details.

All prices are in US dollars (USD). Your bank may apply its own conversion rate and fees if your card is in another currency.

New drops and seasonal offers go to our email list first. If a code is running you will see it on the announcement bar at the top of the site — we do not issue public coupon codes outside of promotions.

All sales are final — we do not accept returns or exchanges for change of mind or wrong size. The only exceptions are items that arrive damaged or where the wrong item was shipped. Personalised pieces cannot be returned or exchanged, so please check the Size Guide before ordering.

Email us within 30 days of delivery with your order number and clear photos of the item and the packaging. We will arrange a replacement — and where a replacement is not possible, a refund. We cover the shipping on damaged or incorrect orders.

A 30% restocking fee applies to any return we approve outside of damage or shipping error, and return shipping is the buyer's responsibility. Please email us before sending anything back — items shipped back without approval cannot be processed.

Contact us within 12 hours of placing it and we will cancel it free of charge. After that window a 10% cancellation fee applies to cover bank charges. Once a tracking number has been issued, the order can no longer be cancelled.

Once your claim is approved, the refund is issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Check with your local post office, your building's reception and your neighbours first — most “delivered” parcels turn up within 48 hours. If it is still missing, email us within 7 days and we will open a claim with the carrier and send a replacement or refund once the claim is resolved.

Most pieces are 925 sterling silver with 18k gold plating; some styles also use enamel, cubic zirconia or freshwater pearls. The exact materials for each piece are listed on its product page — if a material is not listed, email us and we will confirm before you order.

The gold layer is 18k gold plated over 925 sterling silver; it is not solid gold. With normal wear and the care routine below, plating typically stays bright for 12 months or more. Perfume, sweat, chlorine and abrasive cleaners shorten that considerably, so put jewellery on last and take it off first.

Our 925 sterling silver base is nickel-free, which suits most sensitive skin. Every person reacts differently, so if you have had a reaction to plated jewellery before, wear a piece for a short time first or email us and we will recommend the safest styles.

No. Our pieces are inspired designs made with premium materials — they are not the original branded pieces and they do not carry the original brand's warranty. Materials and finishes are described on each product page.

Unless the product page says otherwise, stones are cubic zirconia (lab-created) and pearls are freshwater cultured. Where a natural stone is used it is stated on the product page.

Product photos are taken from the actual stock, but small differences in finish, tone and stone pattern are normal between individual pieces, and screen colour settings can differ. If you are unsure about a specific piece, email us and we can send extra photos.

Every item is inspected by hand by our quality team before it is packed — clasps, stone settings and plating are all checked. We only sell our top grade. If something is not right when it arrives, we will make it right.

Popular styles are restocked regularly. Email support@mesdey.com with the style name and we will tell you when it is due back, or reserve one for you from the next batch.

Orders shipped outside the United States may be subject to import duties, VAT or customs fees charged by your country. These are the buyer's responsibility and are not included in our prices or shipping fees.

Where a shipping option that includes VAT is offered at checkout, selecting it means the duty is handled for you. Commercial couriers cannot guarantee exemption from customs duties.

We ship to 60+ countries, including the United States, Canada, the United Kingdom, the EU, Australia, New Zealand, Japan and Hong Kong. The full list with delivery times is in our Shipping Policy. If your country is not offered at checkout, email us and we will quote you a rate.

Our Size Guide shows how to measure bracelets, necklaces and rings, with a full conversion chart. If you are between two sizes, message us with your measurement and we will tell you which to pick.

Often yes. Email support@mesdey.com before ordering with the style and the length or size you need. Where the style allows it we will make it at no extra charge — custom pieces are final sale.

Keep pieces away from perfume, hairspray and chlorinated water, wipe them with a soft dry cloth after wearing, and store them separately to avoid scratches. Full instructions are on our Jewelry Care page.

We do not recommend it. Chlorine, salt water, soap and shampoo all dull gold plating and can leave residue in stone settings. Put your pieces on last when getting ready and take them off before showering, swimming or working out.

Store each piece in its own pouch or in the box it arrived in, away from direct sunlight and humidity. Keeping pieces separate stops chains tangling and stops harder stones scratching plated surfaces.

We cover manufacturing faults — a faulty clasp, loose stone or plating defect present from new — for 60 days from delivery. Send photos and your order number and we will repair or replace the piece. Damage from wear, pulling, perfume or water is not covered, but email us anyway and we will quote a repair where we can.

Email support@mesdey.com or use the form on our Contact page. A real person replies within one business day — include your order number if you have one and we can answer faster.